Customer Service Representative (within 60 minutes of Portsmouth, NH)

Marion Edward & Associates is seeking a Customer Service Representative/Support to assist MEA CLIENT staff with customer service and help desk support, and other project coordination and scheduling. He/She will primarily focus on CLIENT projects.

Responsibilities...
?? Responds to Inbound/Outbound Call Inquiries
?? Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
?? Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
?? Performs support ticket transaction resolution tasks and administrative functions
?? Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
?? Responsible for maintaining adequate records/documentation for audit and internal control purposes
?? Routes mail, email, and other administrative support duties as assigned
?? Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
?? Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

Required Skills:
?? Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
?? Expected to have excellent verbal, written communication and troubleshooting skills
?? Demonstrated understanding and ability to work with persons with disabilities.
?? Ability to compose reports, business correspondence, and procedure manuals.
?? Excellent verbal and written communication skills.
?? Ability to troubleshoot.
?? Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
?? Excellent attention to detail and ability to manage time effectively in a fast paced environment.
?? Knowledge of MS Windows, Excel and Word preferred.

Education:

High School degree or equivalent required

Experience:

6-month Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish)

Working Conditions:

Office Setting

Job Types: Full-time, Temporary

Pay: $18.00 - $21.00 per hour

Shift:
?? 8 hour shift

Weekly day range:
?? Monday to Friday

Work setting:
?? Remote

Education:
?? High school or equivalent (Preferred)

Experience:
?? Customer Support & Client Services Occupations: 1 year (Required)

Location:
?? Portsmouth, NH (Required)

Work Location: Remote

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