Customer Service Representative (BPO Voice / Non-Voice Process)

Job Title: Customer Service Representative (BPO Voice / Non-Voice Process) Company Overview: The Elite Job is a leading player in the Business Process Outsourcing (BPO) industry, dedicated to delivering top-notch services in both voice and non-voice processes. With a commitment to excellence and a focus on customer satisfaction, The Elite Job has established itself as a trusted partner for businesses across various sectors. Job Description: Are you a dynamic individual with excellent communication skills and a passion for providing exceptional customer service? The Elite Job invites you to join our team as a Customer Service Representative in our BPO Voice / Non-Voice Process division. Key Responsibilities: ?? Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and efficient manner. ?? * Provide accurate information about products, services, and company policies to customers. ?? * Resolve customer issues and complaints promptly to ensure... customer satisfaction. ?? * Document and maintain detailed records of customer interactions and transactions. ?? * Collaborate with team members to achieve individual and team targets. ?? Required Skills: ?? Excellent verbal and written communication skills in English. ?? * Proven customer service experience in a BPO setting. ?? * Ability to handle customer inquiries with empathy and professionalism. ?? * Strong problem-solving skills and attention to detail. ?? * Familiarity with CRM software and other customer service tools. ?? * Flexibility to work in rotational shifts. ?? Why Join The Elite Job? ?? * Competitive salary and performance-based incentives. ?? * Opportunities for career growth and advancement. ?? * Positive and inclusive work environment. ?? * Comprehensive training programs to enhance your skills. ?? * Employee benefits, including health insurance and retirement plans. ?? If you are ready to embark on a rewarding career with a leading BPO company, apply now and become a valuable part of The Elite Job family. Your dedication and talent will contribute to our continued success in delivering unparalleled customer service

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