Customer Service Representative

NexGen Agency is looking to hire outstanding Customer Service Representatives for our retail accounts. NexGen Agency is a fun, fast paced provider of multi-channel white-glove call center services. Our team consists of friendly, hard-working, big-thinking people who care about providing stellar customer experiences! Located in Deerfield Beach, FL, we are supporting major clients and are looking... for some great people!

We are currently seeking a team of ambitious, detail-oriented, customer-focused Customer Service Representatives to join our Customer Care Team. As a member of our team, you will be helping customers from an established high end jewelry store with locations all over the US and online!

Responsibilities: ?? Extensive multi-tasking between programs and websites. ?? Act as an advocate for our customers and be empathetic in all customer interactions. ?? Provide extraordinary service to our customers via phone, email and chat. ?? Communicate with other departments within the company AND local store managers to resolve customer issues. ?? Quickly identify a customer's problem, document all case notes, and provide customers with reasonable solutions to the problem. ?? Follow-up with customers on any outstanding matters and provide additional assistance as needed. ?? Responsible for a monthly sales goal assisting customers with placing orders, answer questions about our product and services. ?? Must be professional, courteous and have a positive exciting tone.

ENVIRONMENT AND PHYSICAL DEMANDS: NO MAC or CHROMEBOOK
Business office environment
?? CPU
?? 2 GHz min without video or screen monitoring/recording
?? Core i3/5/7 with video and/or screen monitoring/recording
?? Memory
?? 4 GB min
?? Network
?? TCP/IP network required (hard-wired LAN recommended)
?? Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729)
?? Video calling bandwidth (estimated) 600 Kbps
Confirm network speed with these online speed tests:
https://www.speedtest.net/
https://www.bandwidthplace.com/
Please record your results.
?? Allowed network ports in the range 40,000 to 65,535
?? Outbound firewall UDP port 5080 open for SIP signaling
?? UDP port 5060 open for the SIP softphone
?? QoS router configurations recommended for UDP packets
?? Router/Firewall ALG/SIP Packet inspection disabled
?? Headsets
Professional series headsets with USB connectivity
Recommend models:
?? Plantronics EncorePro 500 series
?? Jabra Biz 2300 series
?? Sennheiser SC 230/260 USB series
?? Logitech H650e
?? Operating System[9]_
?? Windows 10
?? Active Firewall
_?? Browsers[11]
?? Google Chrome 80 and later
?? Mozilla Firefox 60 and later
?? Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13]
?? Additional Software
?? Teamviewer application (for remote technical assistance)
https://www.teamviewer.com/en/download/
?? Ability to sit for up to 8 hours unassisted
?? Ability to enter data for up to 8 hours unassisted
?? Ability to view PC screen for up to 8 hours
?? Ability to prioritize in a multi-task environment

Requirements: ?? Must be able to write, spell and read English ?? Associates degree or education equivalent ?? Must be computer literate ?? Must pass a background check ?? Must be legally authorized to work in the United States for any employer without sponsorship ?? Reliable, punctual attendance is an essential function of the position ?? Problem solving and critical thinking skills. ?? Great multi-tasking skills. ?? Prioritize and effectively manage time. ?? Positive attitude and excellent interpersonal skills. ?? Good judgment and independent decision making. ?? Work effectively with windows-based computer systems. ?? Effectively interact in a professional and courteous manner with customer. ?? Demonstrate initiative and interest in self-development ?? Must be able to navigate more than one site at a time ?? FLEXIBILITY IS NEEDED

Pay rate $13-$15hr

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Health insurance
?? Paid time off
?? Vision insurance
?? Work from home

Experience level:
?? 2 years

Shift:
?? Day shift
?? Evening shift
?? Morning shift

Weekly day range:
?? Every weekend
?? Monday to Friday

Work setting:
?? Call center
?? Remote

Application Question(s):
?? Are you flexible with your schedule?
?? Do you have a windows desktop or laptop to work from home?
?? Do you live in Florida?
?? Do you have dual monitors?

Experience:
?? call center: 2 years (Preferred)
?? Customer service: 3 years (Preferred)

Location:
?? Florida (Required)

Work Location: Remote

Apply Job!