Back to Jobs

Customer service advisor

Remote, USA Full-time Posted 2025-05-22

Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements...
This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and / or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and / or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
• High school diploma with three to six months of relevant experience preferred
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and / or program, additional experience / skills may be required
• Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge.
Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location :
PHL Work-at-Home NCR QC
Language Requirements :
Time Type : Full time
Full time
Last updated : 2024-03-08

Apply Job!

Similar Jobs

Help Desk Support Customer Service - Seasonal

Remote, USA Full-time

Lead Organizational Change Manager (Remote)

Remote, USA Full-time

Outbound Sales Representative

Remote, USA Full-time

Vice President, India Operations & Delivery (Remote, India Based)

Remote, USA Full-time

BI Data Engineer (Remote, India)

Remote, USA Full-time

Data Entry Specialist at American Express (Remote)

Remote, USA Full-time

American Express Remote Job (Data Entry, Entry Level) $35/Hour...

Remote, USA Full-time

American Express Data Entry Remote Jobs (Part Time) $19/Hour

Remote, USA Full-time

Data Entry Specialist at American Express (Remote)

Remote, USA Full-time

American Express Data Entry Remote Jobs $28/Hour

Remote, USA Full-time

IT Support Engineer – Evening/Weekend Shift EST – Fully Remote

Remote, USA Full-time

Merchandising Sales Associate

Remote, USA Full-time

Remote Content Moderator Jobs – Join as a Remote Content Moderator, Earn $25-$35/Hour

Remote, USA Full-time

Looking for Online English Tutor ? Flexible Hours in Bloomington, IN

Remote, USA Full-time

Pilot (First Officer)

Remote, USA Full-time

Remote Sales Position-urgent openings! (average $75K-$300K)

Remote, USA Full-time

Home Infusion Nurse - Accredo - Staten Island, NY

Remote, USA Full-time

Virtual Support Agent (Working from Home!)

Remote, USA Full-time

Looking for Child Care Worker 8-E9 - Pediatric Mental Health Tech - Hawthorn Center in Westland, MI

Remote, USA Full-time

Director - DT, Vendor Management and PMO

Remote, USA Full-time