Remote work from home jobs hiring immediately

Remote Customer Service Representative Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time - for our professionals, for customers, and for partnered... employers. This is an exciting opportunity with growth potential! Available shifts: • Schedule A is Monday to Friday, 7:30 AM to 4:00 PM • Schedule B is Monday to Friday, 9:30 AM to 6:00 PM • Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM Responsibilities of the Customer Service Representative • Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer • Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity • Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support • Call clients and customers to inform them about the company’s new products, services and policies • Guide callers through troubleshooting, navigating the company site or using the products or services • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items • Collaborate with other call center professionals to improve customer service • Help to train new employees and inform them about the company’s customer management policies • Prepare call performance reports. Manage call performance • Maintain database by entering information on every call Requirements of the Customer Service Representative • Strong communication, both written and verbal • Great active listening skills • Exceptional interpersonal and rapport building skills • A patient and empathetic attitude • Strong time management and organizational skills • Adaptability and flexibility. Comfortable working in fast-paced environments • Troubleshooting skills, either basic or advanced, depending on the role and industry • Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area • Ability to speak multiple languages, especially those common among callers Compensation for the Customer Service Representative • Starting base pay is $16.00 to 18.00 / hr., depending on schedule & role • Overtime is also available • Weekly pay • Paid Time Off (start accruing time immediately) • 7 Paid Federal Holidays and 1 Floating Holiday • Health, Vision and Dental Insurances (coverage starts on Day 1!) • Apply today! Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Paid training • Vision insurance • Work from home Schedule: • 10 hour shift • 8 hour shift • Day shift • Monday to Friday • Overtime Supplemental pay types: • Bonus pay Work Location: Remote • Health insurance Apply Job!