REMOTE 1099 Customer Service $14.00/hr - Mon - Fri DAY SHIFT ...

Voted ??Best Place to Work in FL?? by the Sun Sentinel 3 years in a row!

We??re searching for customer service agents to join us here at our dynamic call center for a tire support program. This is a remote 1099 Independent contractor position starting on April 15, 2024...

In this role you will communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
?? You will be required to have your own equipment.*

Job Responsibilities: ?? Strong desire to be helpful and take ownership and resolve customer situations ?? Scheduling appointments for customers ?? Identify root cause of inquiries by asking probing questions to determine the best solution ?? Provided customer relationship management tool to research inquiries and document customer interactions ?? Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems ?? Maintain required product knowledge to deliver best in class service ?? Exhibit a positive attitude and bring enthusiasm to work each and every day ?? Proven record of great attendance and demonstrating skills as a team player

Qualifications: ?? Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar ?? Ability to multitask by reading, typing, and navigating through applications while speaking with customers ?? Must be able to communicate effectively with customers, management, and co-worker

Compensation:
?? Pay: Production $14.00/HR - Training: $12.00/HR
?? Work Schedule: Monday - Friday 9 AM - 6:00 PM
?? Training will be 10 days: Monday ?? Friday 9 AM ?? 5 PM

Technical Requirements / MUST have your own equipment:
?? Two screens, can be 2 monitors or 1 monitor and 1 laptop
?? Use of Windows 10 or 11 Home or Pro OS desktop or laptop (No Macs or Chromebooks)
?? Hardwired internet connection directly to router- just WiFi is not accepted
?? High Speed Internet: Min. 45 Mbps Download/10 Mbps Upload
?? A working computer camera
?? Use of a USB or Wired headset with volume control & mute function

TECHNOLOGY REQUIREMENTS:

Operating System / PC
?? Windows 10 or 11 Home or Professional operating system (no Macs or Chromebooks)
?? Two (2) available USB 2.0 or greater ports

USB or Wired Headset
?? Microphone, volume control, and mute functions

Camera
?? Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10.
?? Available on Amazon or any other major retailer.

Standard Connection / Speed
?? Must have Hard-wired connection (no wireless)
?? Minimum 45 Mpbs download / Minimum 10 Mpbs upload
?? Internet connection must not be shared with more than 3 devices in the same location

CPU Speed
?? Dual Core 1.2 GHz or better
?? Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
?? 40 GB or more of available space
?? 100 GB or more of total space

Memory
?? 8 GB or RAM or better is preferable

Monitor*
?? 1280 x 1024 (SXGA) screen resolution
?? 1920 x 1080 (Full HD or 1080p)
?? Dual monitors are required for this program*

Browser
?? Latest version of Google Chrome for Windows

Maximum Latency Threshold
?? 120 milliseconds (ms)

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Job Type: Contract

Pay: $14.00 per hour

Benefits:
?? 401(k)
?? Dental insurance
?? Flexible schedule
?? Health insurance
?? Paid time off
?? Referral program
?? Vision insurance
?? Work from home

Experience level:
?? 1 year

Shift:
?? 8 hour shift

Weekly day range:
?? Weekends as needed

Work setting:
?? Call center
?? Remote

Work Location: Remote

Apply Job!