Network Customer Service Support
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Volt is immediately hiring for Network Customer Service Support in Anaheim, CA (Remote)
Must live in California...
Healthcare Benefits
As a Network Customer Service Support, you will:
Delivers specific delegated Customer Service tasks assigned by a supervisor.
Receives requests by email, telephone or via a CRM.
Documents issues within the CRM using specific guidelines.
Runs reports and analyzes them to ensure issues are prioritized and resolved based on service
level agreements.
Research multiple system applications to identify root cause of issue which can be complex in nature.
Works to resolve issue within own unit or outside unit.
May require outreach to other internal resources or external resources outside of the company.
Responds to inquiries from clients, providers and/or other internal or external partners.
Determines most effective response.
Position typically requires excellent interpersonal skills, ability to understand and interpret multiple systems setup and output and be able to explain the resolution clearly and concisely to a complex issue and policy provisions.
Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolve non-routine issues escalated from more junior team members.
This is a full-time opportunity.
The ideal candidate will have: Experience in a fast-paced, production environment.
Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
Demonstrated ability to handle multiple assignments competently, accurately, and efficiently.
Ability to write clearly and effectively when communicating with all parties.
Salary: $17.00 - $18.00 per hour
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Qualified candidates should APPLY NOW
Apply Job!