Back to Jobs

Call Center Customer Service Representative ( REMOTE )

Remote, USA Full-time Posted 2025-05-22

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal call center customer service representative will be customer-focused... detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Responsibilities: • Receiving or making a high volume of calls from or to customers. • Striving to achieve first call resolution and maintain the quality of service provided by the call center. • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. • Responding efficiently to customers and creating a positive experience. • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. • Understanding and using the required software, reports, tools, and metrics. • Transferring and escalating the calls to the appropriate department if needed, such as sales. • Participating in training and striving to increase and improve existing skills. • Adhering to all company policies and procedures. Requirements: • More education or experience may be preferred. • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. • Proficiency with computers, especially with regards to CRM software. • Ability to resolve conflict and diffuse tension. • Strong time management skills. • Being able to speak more than one language fluently would be highly advantageous. • High school diploma or equivalent

Apply Job!

Similar Jobs

Part-Time Delta Airlines Data Entry Remote Jobs: Earn $/Hour

Remote, USA Full-time

Disney Data Entry Remote Jobs $26/Hour – WFH

Remote, USA Full-time

Work From Home Amazon Data Entry Jobs - No Experience Required...

Remote, USA Full-time

Data Entry Specialist At Netflix - part-Time

Remote, USA Full-time

Fedex Data Entry Remote Jobs – Experience Indeed

Remote, USA Full-time

(Online Live Chat Remote Job) Netflix Remote (Data Entry Jobs) $30/H

Remote, USA Full-time

Delta Airline Customer Service Representative – Work At Home

Remote, USA Full-time

Customer Service Representative - Delta Airlines Work at Home...

Remote, USA Full-time

Disney Remote Data Entry Careers (Work At Home) ? Hiring Now

Remote, USA Full-time

Senior Manager, Full Stack Software Engineering - Capital One...

Remote, USA Full-time

WC Claims Representative (Hybrid/Remote)

Remote, USA Full-time

Amazon Jobs Work From Home No Experience, Amazon Customer Service Job From Home

Remote, USA Full-time

Remote Careers| Data Entry Specialist

Remote, USA Full-time

Store Team Member

Remote, USA Full-time

Utilization Management Clinician RN -Behavioral Health Night Shift 4 days

Remote, USA Full-time

Customer Service Representative (Aetna Better Health, New York)

Remote, USA Full-time

Require Private High School Math Tutor (PT) in Houston, TX

Remote, USA Full-time

Aetna Jobs Pharmacy Services $35/HourAetna Jobs Pharmacy Services $35/HourAetna Jobs Pharmacy Services $35/Hour

Remote, USA Full-time

New York TikTok Content Creator - Contract to Hire

Remote, USA Full-time

Flexible Work – Part Time Sales – Work from Home | Phoenix

Remote, USA Full-time