Remote Customer Service Representative (San Antonio, TX)

Overview:(Must Reside in San Antonio, Texas)We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys interacting with... people and has a passion for delivering outstanding customer experiences.• *WFH Assignment Duration: 4 Month Summer Project (Govt Benefit Programs)• *100% Remote Summer Program; after the summer, all agents will have the opportunity to work onsite for other programs.Responsibilities:
• Handle inbound and outbound customer calls in a professional and courteous manner
• Assist customers with product inquiries, order placement, and issue resolution
• Provide accurate and timely information to customers regarding products, services, and promotions
• Enter customer information and order details into the system accurately
• Upsell products and services to customers when appropriate
• Analyze customer needs and recommend suitable solutions
• Resolve customer complaints or concerns effectively and efficiently
• Collaborate with other departments to ensure customer satisfaction
Skills:
• Excellent customer service skills with the ability to handle challenging situations calmly and professionally
• Strong verbal and written communication skills in English
• Proficient in data entry and navigating computer systems
• Ability to analyze customer information to identify areas of concern with accounts
• Ability to effectively communicate complex information in a clear and concise manner
• Self-motivation to work under his/her own initiative.
If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Customer Service Representative!Job Type: Full-timePay: $15.00 per hourExpected hours: 40 per weekBenefits:• Dental insurance• Health insurance• Paid time off• Vision insurance• Work from homeExperience level:• Under 1 yearShift:• Day shiftWeekly day range:• Monday to FridayWork setting:• RemoteWork Location: Remote

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