Customer Care Representative - Part-Time Remote
Join our team! Sub-Zero Group, Inc. is a family-owned company where talent and hard work are recognized and rewarded. People work as a team, and everyone is guided by a clear vision: to create the worlds most innovative refrigeration and cooking appliances. We are proud of what we do and who we are.
Our Customer Care Representatives are dedicated and passionate in the support of our luxury... appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed!
Responsibilities include:
Must be available for onsite training in Goodyear, AZ for 3 months, Monday - Friday. (Month One: 8:00am 5:00 p.m., Month Two: ¾ time with varied hours)
As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customers concern.
Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.
Experience
Preferred
Exceptional customer service skills with a polished and professional style and delivery.
Intermediate problem solving and negotiation skills.
Bachelors degree or other advanced education a plus but is not required. High school diploma or GED a must.
Minimum of one (1) year of customer service experience required, product support experience preferred.
Training is onsite in Goodyear, AZ for 3 months, Monday - Friday. (Month One: 8:00am 5:00 p.m., Month Two: ¾ time with varied hours)
After initial training period, part-time schedule will be for 25-29 hours per week. Days and times may vary each week
Education
Required
High School or better
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