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Technical Services Supervisor - Overnight Shift (Remote) Monday ...

Remote, USA Full-time Posted 2025-05-22

Employer Industry: Technology Solutions and Services

    Why Consider this Job Opportunity...
  • Salary up to $100,000
  • Opportunity for career advancement and growth within the organization
  • Supportive and collaborative work environment
  • Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
  • Exposure to best-of-breed applications and next-generation technology solutions
  • Opportunity to make a valued impact on client satisfaction and staff extension
    What to Expect (Job Responsibilities):
  • Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
  • Establish positive and effective communication with team, leadership, and engineers
  • Monitor team's adherence to goals and performance objectives
  • Enhance and achieve Service Level Agreements (SLAs) for all ticketing
  • Offer coaching and actionable feedback to team members
    What is Required (Qualifications):
  • Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
  • 5+ years of systems engineering experience in an MSP capacity
  • Experience working 2nd and 3rd shift schedules
  • ConnectWise Automate Familiarity or similar RMM solutions
  • ITIL Certification (preferred or equivalent experience in MSP leadership)
    How to Stand Out (Preferred Qualifications):
  • Incident Management Experience
  • Ability to multitask and adapt to new platforms and skills
  • Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
  • Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer

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