Customer Service Representative - Remote
Are you looking for a fulfilling career with a company that combines the wisdom of an industry leader with the vibrancy and innovation of a startup? Do you find joy in making a tangible difference in people's lives, driven by a desire to take on challenges and make an impact? We are on the lookout for individuals who share our core values of integrity, flexibility, loyalty, compassion, and... dedication. We are excited to welcome you to our team, where we make a difference every day.
About Us
We stand out in the industry for our commitment to innovation and growth, backed by over four decades of experience serving our customers. While our experience has shaped our expertise, it is our entrepreneurial spirit that has solidified our esteemed reputation. As a third-party administrator, we provide a comprehensive suite of health and benefit solutions to employers, making a real difference in the lives of employers and employees across the country. We embrace challenges with open arms and are constantly on the lookout for passionate individuals ready to join our mission.
Your Role
We are in an exciting phase of expansion and are seeking positive, enthusiastic individuals ready to contribute to our dynamic organization. As a Customer Service Representative, you will play a crucial role in making a positive impact and have ample opportunities for growth by exploring various business areas.
Responsibilities Include
Collaborating as an effective team member to achieve common goals
Meeting and exceeding department standards for quality and productivity
Utilizing tools and technology efficiently to resolve customer issues
Coordinating with partner departments to ensure customer satisfaction
Actively engaging in and contributing to the learning and development process
What We Look For
A minimum of a High School Diploma or equivalent
1 - 2 years of prior customer service experience with multiple computer systems
Ability to work both independently and as part of a team
Excellent time management skills, with the ability to prioritize tasks and meet deadlines
Strong commitment to confidentiality
Effective communication skills, ensuring professionalism and a positive demeanor
Why Join Us?
We are a people-first organization that deeply values community involvement and offers flexible work arrangements, including remote and hybrid options. We are committed to your well-being and offer a competitive benefits package to support your health and happiness.
Benefits Include
Comprehensive Medical, Dental, and Vision Coverage
Prescription Drug Coverage and Fitness Reimbursement Benefit
Tobacco Cessation Program and Employee Assistance Program
Flexible Spending Account & Health Savings Account options
401(k) and Profit-Sharing Plans, plus Quarterly Bonuses
Generous Paid-Time Off, Volunteer Days, and opportunities for Education Assistance & Professional Development
We are proud to be an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion in the workplace.
Apply Today and Become a Part of Something Bigger!
Employment Type: Full-Time
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