Call Center Associate

Position Summary:

This position will provide support in a 24/7 call center environment. The successful candidate is comfortable working independently in a remote environment. This is a full-time position. The ideal candidate contributes to a culture that delivers quality performance and values diversity, fairness, and inclusion in the workplace...

Responsibilities: ?? Answer customer calls and emails ?? Place follow-up calls and emails to answer questions. ?? Use a PC to access a secure database to input and customer information. ?? Document, track, and analyze outcomes. ?? Coordinate with various departments to ensure customer questions and requests are handled in a timely manner. ?? Maintain quality standards and customer resolution objectives

Required Qualifications: ?? US citizenship ?? At least a high school diploma or GED ?? Proficiency in computer skills, evidenced by passing a computer skills assessment ?? Available to work 40 hours a week, including nights and weekends ?? Ability to pass a background and credit check, drug screening, and education verification ?? Must pass a security clearance process ?? Previous call center experience is preferred ?? Prior experience as a TRICARE customer representative is a plus

Salary: $14-$16 per hour

Start Date: TBD

Values We Seek:
?? Diversity, Equity, and Inclusion
?? Integrity
?? Professionalism with Passion
?? Accountability
?? Commitment to Customers and the Community
?? Teamwork
?? Learning
?? Value-centricity

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