Discord Content Moderator

What does a day in the life of a Content Moderator look like?
?? As a Content Moderator, you will be responsible for maintaining order and ensuring a positive and welcoming environment within the community.
?? Day-to-day duties will include monitoring conversations and enforcing community rules.
?? Work closely with a team of developers and Content Moderators to ensure the server runs smoothly and the community has a great experience.
?? Handle a large volume of user interactions and feedback.
?? Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
?? Maintains a positive, empathetic, and professional attitude toward users and colleagues at all times
?? Adheres to company policies and procedures
?? Meets or exceeds performance targets for related KPIs
?? Performs other duties as assigned
What are the required qualifications of a Content Moderator?
?? 4-year college degree or equivalent business experience.
??... Minimum of 2 years previous experience in content moderation via Discord (Open to freelancers)
?? Familiarity with popular moderation bots such as Dyno, Xenon, AutoMod or Carl-bot.
?? Good communication skills, both verbal and written
?? Proficient in using computers and various software applications.
?? Ability to stay calm and rational under pressure and remain committed to maintaining a positive environment.
?? Knowledge of common moderation practices such as banning, muting, and deleting accounts and messages.
?? Ability to identify and address abusive and problematic behavior, including harassment, hate speech, and trolling.
?? Understanding of basic security measures such as requiring two-factor authentication for access to servers.
?? Familiarity with managing the flow of conversations and keeping conversations on-topic.
?? Can start ASAP

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