Customer Service Representative
Customer Service Representative
Location:Remote, Remote, US
Requisition ID:8554
Description:
Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.
The responsibilities for this position include but are not limited to the following duties:
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Web camera visibility
Our agents start at $14 an hour base pay + $1 more per hour for attendance & performance bonus incentives
Training is 8:30am-5pm eastern time Monday thru Friday for 4-5 weeks.
Production schedules, after Training, range between 8am & 8pm EST
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)
Paid Time Off
Must have Internet to include a router with Ethernet jack for connectivity toPC
Must have a private workstation... to perform your work
Call center experience.Health insurance experience preferred.
High School diploma or equivalent is required.
2 years customer service experience preferred
Minimum typing speed = 30-35 wpm preferred
Substantial understanding of the job
Apply knowledge and skills to complete a wide range of tasks.
Excellent written and verbal skills.
Problem-solving skills.
Basic knowledge of personal computers required
Strong reading comprehension and writing skills
Follow established procedures to meet customer needs.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law
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