Customer Service Representative (Remote in Florida)

Overview:** We are seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a customer-centric company, we are looking for individuals who can engage with our customers on the phone, think critically in the moment, and have a passion for genuinely helping others. This role is perfect for those who can work from home and reside... within Florida. **Responsibilities:** ?? Engage directly with customers who contact us for a variety of topics including shopping for their new pet, finding the perfect chew toy, or problem-solving when something doesn't go as planned. * Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. * Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. * Operate with a willingness to learn and adapt to change with the business needs of the company. * Engage with teammates, direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams. **Qualifications:** ?? 2 years of customer service experience ?? Demonstrate excellent communication skills (written, verbal, and listening) in a written assessment ?? Ability to multi-task and perform well in a fast-paced environment ?? Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers ?? Ability to adapt to change with the business needs of the company ?? Flexibility to shift schedule and work overtime as needed by the business unit ?? Must bring proven ability to maintain confidentiality and secure sensitive information ?? High school diploma or equivalent ?? Must be able to pass a background check ?? *Benefits:** ?? Starting wage of $15.50/hour ?? Opportunities to learn and further develop your skills while working remotely ?? Empowered to become your best and encouraged to grow and develop in your role ?? Ongoing training and development, resources, and opportunities to make a difference ?? Competitive wages, medical & dental insurance, 401k, and more ?? A culture that values and embraces diversity and inclusion of all Team Members

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