Remote Customer Service Representative

FalconTek is a GovCon Solutions and Services provider that supports Federal Agencies, State Governments, and Commercial Companies. FalconTek has provided support around the globe on mission critical programs since 2008. We are supporting a Non Emergency Medical Transportation Program and we have multiple Remote Customer Service Representative Openings... The Customer Service Representative will be the front-line representative and image of FalconTek. The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID??s, handling customer requests, and administrative support. WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access. Responsibilities: ?? Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels ?? Provide top-quality customer service experience to a diverse customer population ?? Enter Customer Contact information into appropriate software system, ensure accuracy of data entries ?? Schedule trips in the most cost effective manner ?? Meet job specific key performance indicators and goals ?? Respond to all inquiries within a timely and professional manner ?? Respond and document customer complaints ?? Maintain daily customer scheduling for Eligibility staff ?? Collect, track and maintain all monies collected for replacement IDs ?? Maintain confidentiality and comply with HIPAA regulations ?? Communicate professionally with Leadership both internally and externally ?? Maintain program spreadsheets ?? Regular attendance required for assigned shifts Requirements: ?? High School Diploma or GED ?? Typing speed of 30 WPM or greater ?? One year customer service experience ?? Six month experience working in a customer service contact center preferred ?? Must be authorized to work in the United States Job Type: Full-time Pay: $16.02 per hour Benefits: ?? Dental insurance ?? Health insurance ?? Vision insurance Shift: ?? 8 hour shift Work setting: ?? Remote Location: ?? Missouri (Required) Work Location: Remote

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