Airline Customer Support

This a Full Remote job, the offer is available from: United States

ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing... excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you!

Responsibilities: ??? Handle inbound and outbound customer inquiries through calls, emails, and chat ??? Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries ??? Troubleshoot and resolve customer complaints and issues with empathy and professionalism ??? Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations

Requirements
??? Fluency in English (both verbal and written)
??? Experience with Amadeus is a must
??? Previous experience in customer service, preferably in a call center or airline industry
??? Exceptional communication and interpersonal skills
??? Ability to navigate through computer systems and multitask efficiently
??? Willingness to work in shifts and weekends, as required in a 24/7 operation
??? Must be legally eligible to work in South Africa
??? Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.

Benefits

What can we offer you?
??? Competitive salary and benefits
??? Performance Appraisal
??? Work-life balance
??? A focus on growing your career path with us
??? We encourage you to follow your passions and learn new skills

Our commitment to you
??? Strong culture and values-driven leadership
??? We create opportunities for you to learn and grow at any stage of your career
??? Continuous learning and innovation
??? We foster an all-inclusive environment where everyone thrives

This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a 72% flex score

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