Scheduling Coordinator (Entry Level) - Remote | WFH
Are you passionate about travel and helping people? Join our team as a Remote Scheduling Coordinator! In this entry-level position, you'll play a key role in assisting clients with their travel plans and ensuring a seamless experience from start to finish.
Key Responsibilities...
Travel Coordination: Help clients plan and book their travel arrangements, including flights, hotels, car rentals, and activities, ensuring everything aligns with their needs.
Customer Support: Deliver exceptional service through phone, email, and chat, answering questions, resolving issues, and making sure clients are satisfied.
Record Keeping: Maintain accurate records of bookings, payments, and interactions using our CRM system.
Travel Advice: Provide valuable insights on destinations, travel options, and insurance to help clients make informed decisions.
Issue Resolution: Address and resolve any travel-related issues that may arise, such as flight cancellations or itinerary changes, with prompt and effective solutions.
What We're Looking For
Experience: Previous experience in customer service or the travel industry is a plus.
Skills: Strong communication skills, both verbal and written, excellent customer service, and familiarity with travel booking platforms and CRM systems.
Organization: Ability to juggle multiple tasks and prioritize effectively while working remotely.
Problem-Solving: Aptitude for quickly addressing and resolving client issues in a professional manner.
Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet client needs and accommodate different time zones.
Education: High school diploma or equivalent is required; additional travel and tourism certification is a plus.
What We Offer
Remote Work: Enjoy the comfort and flexibility of working from home within a supportive team environment.
Competitive Salary: Attractive compensation based on experience, with opportunities for performance-based incentives.
Professional Growth: Access to continuous training and development opportunities in the travel industry.
Travel Perks: Enjoy discounts on personal travel bookings and opportunities for familiarization trips to broaden your travel knowledge.
Employment Type: Full-Time
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