Customer Service Representative - Call Center, Onsite, No Remote

Call Center - Customer Service Representative (CSR) Note: This is an onsite position only - There is no remote work

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full time Call Center Representative opportunity for a Federal client in Fresno, CA...

Selling Points:
?? Additional pay differential for the overnight shift
?? Full-time position with benefits!
?? Inbound calls only
?? Work at a premier medical facility
?? Help support our veterans

Essential Duties and Responsibilities
?? Schedule - Monday, Tuesday, Wednesday 3:00pm-11:30pm , Thursday, Friday 11:00pm-7:30am
?? Opportunity to work additional shifts.
?? Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
?? Transfers calls accurately, quickly, and efficiently for customers.
?? Maintains an above average attendance record.
?? Follows established standard operating procedures.

Qualifications/Requirements
?? High school diploma required
?? Prior customer service or call center experience preferred.
?? Ability to work without direct supervision
?? Knowledgeable about Microsoft Office
?? Can work well with medical staff, veterans and elderly
?? Has a good work ethic
?? Outstanding verbal communication skills (phone etiquette).
?? Detail oriented, ability to multi-task, and highly organized.

Veterans and previous federal experience encouraged to apply

Must be able to pass an extensive background check

Apply Job!