Call Center Agent for Products and Services
Employer Industry: Customer Service Solutions
- Why consider this job opportunity...
- Paid training provided to ensure you are well-equipped for the role
- Opportunities for career advancement and professional development within the organization
- Flexible schedule to promote work-life balance
- Access to a telehealth care plan for your health and wellness needs
- Work in a supportive environment that values customer feedback and employee contributions
- What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and generate sales leads
- Identify and assess customer needs to ensure satisfaction
- Build and maintain sustainable relationships with customer accounts through effective communication
- Handle customer complaints by providing appropriate solutions and following up to ensure resolution
- Maintain accurate records of customer interactions and process customer accounts according to company policies
- What is Required (Qualifications):
- Excellent customer service abilities and a track record of exceeding quotas
- Good phone etiquette and strong communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Must be at least 18 years old and have a high school diploma or GED
- How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency, particularly in Spanish
- Strong data entry and computer skills
- Analytical skills to troubleshoot and resolve issues efficiently
#CustomerService #CareerOpportunities #FlexibleSchedule #PaidTraining #ProfessionalDevelopment
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer
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