Customer Service Representative - Phone Agent (100% remote)
Employer Industry: Financial Technology
Why Consider This Job Opportunity...
Opportunity for career advancement and growth within the organization
100% remote position with provided work-from-home equipment
Supportive and collaborative work environment
Comprehensive training program provided with no time off during training
Chance to make a positive impact on customer satisfaction
Flexible scheduling with shifts available from 11 am to 11 pm
What To Expect (Job Responsibilities)
Provide exceptional customer support by handling inquiries and resolving issues to ensure customer satisfaction
Gather and assess customer information efficiently to fulfill their needs
Educate customers to solve their concerns on the initial call
Navigate multiple systems and computer screens while engaging customers over the phone
Work in a call center environment that operates 363 days a year
What Is Required (Qualifications)
Minimum of 2 years of experience in a call center or help desk capacity
Proficiency in customer service software and tech applications, including Microsoft Office/Teams
Strong decision-making and analytical abilities
Excellent communication and listening skills with a detail-oriented mindset
High School diploma, GED, or equivalent required
How To Stand Out (Preferred Qualifications)
Experience in the financial services industry
Bilingual in English and Spanish
Ability to handle high-volume inquiries in a fast-paced environment
Open-minded and adaptable with a willingness to learn new skills
Strong commitment to customer satisfaction and urgency in addressing issues
#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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