Customer Service Representative / General Call Center
Description:
Provides exceptional service as the first point of contact for customers
Takes orders, answers questions, handles complaints and troubleshoots problems
Assists all internal and external customers in a professional manner
Maintain a positive, empathetic and professional attitude toward customers at all times
Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services
Coordinates home equipment service request with Dispatch for prompt delivery
Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
Provide customers with product and service information
Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services
Follows policy and work instructions to ensure the Billing Department has... the correct paperwork to complete insurance
Understanding and striving to meet or exceed department metrics while providing excellent customer service
Making sales or recommendations for products or services that may complement client needs, as applicable
Other duties as assigned by management
Requirements: High school diploma or general education degree (GED) 6 months of relevant customer service experience preferred Excellent interpersonal, written and oral communication skills Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast paced environment
Benefits:
Competitive salary and benefits package
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