Call Center Customer Service Representative

CornerStone Staffing is hiring qualified professionals for a

Call Center Customer Service Representative role from home in the Dallas-Fort Worth area...

Seeking a long-term opportunity? Apply now!

Job Title: Call Center - Customer Service Representative
Location: Work From Home - MUST LIVE IN DALLAS-FORT WORTH
Pay: $15.00/hr. (Pay Differential: $16 for Bilingual Spanish/English)
Schedule: Monday-Friday, 8am-4:30pm ( MUST BE OPEN TO WORK OVERTIME AS NEEDED )

Responsibilities: ?? Handle a high volume of outbound calls efficiently and professionally ?? Read scripts verbatim and record responses accurately ?? Manage and resolve customer inquiries and issues in a timely manner ?? Maintain detailed and accurate records of customer interactions and transactions ?? Code responses and update customer information in the system ?? Ensure high-quality service and adherence to company policies during every call ?? Adapt to changes in call volume and workflow to meet organizational needs ?? Provide exceptional customer service while maintaining a positive and professional demeanor

Requirements: ?? High School Diploma/GED ?? 3+ years of Customer Service experience ?? 2+ years Call Center experience ?? Bilingual Candidates MUST BE fluent in Spanish & English ?? Must be able to type 35wpm ?? MUST HAVE: Reliable Internet Service (Speed Test Conducted) ?? MUST HAVE: Designated work area free from distractions

Application Process Includes:
?? Background check
?? Drug Screen
?? Script Test
?? Clerical Testing

To Apply for this Job:
Click the Apply Online button, then:
?? If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
?? If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

Job #: 146851

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