Remote Customer Service Representative at Delta Airlines $45k Annual Salary
Job Title: Remote Customer Service Representative
Company Name: Delta Airlines...
Job Description:
Delta Airlines is seeking a dedicated, customer-oriented professional to join our team as a Remote Customer Service Representative. This role involves interacting with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. The successful candidate must be a team player with excellent communication skills, problem-solving skills, and the ability to work well under pressure. Working remotely, you will use your customer service skills to ensure that our customers travel experiences are seamless from start to finish.
Job Type: Full-Time
Working Hours: 9 AM 6 PM (Eastern Standard Time)
Responsibilities:
1. Handle customer inquiries and complaints via phone, email, or social media.
2. Provide information about our services and manage reservations, cancellations, or upgrades.
3. Work closely with the team to meet customer service goals.
4. Document customer interactions for future reference.
5. Identify and escalate priority issues to the supervisor.
6. Follow up on customer interactions.
7. Ensure high customer satisfaction levels.
Benefits:
1. Competitive salary.
2. Health, dental, and vision insurance.
3. Retirement plans.
4. Paid time off.
5. Career advancement opportunities.
Hourly Salary Range: $25 $45 (based on experience and skills)
Job Requirements:
1. Proven customer support experience.
2. Strong phone contact handling and active listening skills.
3. Familiarity with CRM systems and practices.
4. Ability to multitask and manage time effectively.
Educational Requirements:
High school diploma or equivalent; Bachelors degree preferred.
Location: United States (Remote)
Company Description:
Delta Airlines is a globally recognized airline dedicated to providing top-notch services to our customers. With a vast network spanning over 50 countries, we provide our customers with reliable and comfortable travel solutions. Our team of dedicated professionals is committed to maintaining the highest level of customer service, ensuring that every journey with us is a memorable one.
Positive Work Environment:
We foster an inclusive, collaborative, and dynamic work environment. Our team is our most valuable asset. We believe in nurturing talent, appreciating effort, and rewarding success.
How to Apply:
Interested candidates are encouraged to apply through our website. Please complete the online application form and upload your current resume for consideration.
Delta Airlines is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
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