Customer Service Representative - Outbound Call Center

Description

Are you a customer-focused individual with a knack for communication? We??re looking for enthusiastic remote Call Center Agents who excel at providing top-notch customer service. In this role, you??ll make outbound calls related to various programs and projects, document interactions carefully, and maintain a high standard of integrity and professionalism...

Compensation and Benefits
?? Competitive hourly wage
?? Flexible work-from-home schedule
?? Opportunities for career advancement
?? Comprehensive training and support
?? Employee recognition programs

Why you should apply for this position today

This is an excellent opportunity to join a dynamic team where you can make a real impact in customer service. If you enjoy helping others and thrive in a remote work environment, this position is perfect for you. Join us and be part of a company that values your contributions and offers growth potential.

Skills
?? Clear, professional, and friendly communication skills
?? Excellent people skills and active listening abilities
?? Strong problem-solving and multitasking skills
?? Basic computer skills and computer literacy
?? Sales experience is a plus

Responsibilities
?? Handle typing and data entry tasks efficiently
?? Make outbound calls related to various programs and projects
?? Upsell products and services as needed
?? Schedule appointments in a business-to-customer context
?? Stay informed about campaign products, services, and promotions
?? Document interactions carefully and maintain professionalism

Qualifications
?? At least one year of call center experience, including working with automatic dialers and call scripts (remote candidates only)
?? Reliable attendance and punctuality
?? Experience in an outbound call environment

Education Requirements
?? High school diploma or GED

Education Requirements Credential Category
?? High School Diploma or Equivalent

Experience Requirements
?? Minimum of one year of call center experience
?? Experience working in a remote environment is preferred

Why work in Allentown, PA

Allentown offers a vibrant community with a rich history and a growing economy. The city is known for its beautiful parks, cultural attractions, and a variety of dining options. Living in Allentown provides a balanced lifestyle with access to outdoor activities, arts, and entertainment, making it an ideal place for both personal and professional growth

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