Back to Jobs

Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Remote, USA Full-time Posted 2025-05-22

• High school diploma or equivalent (must be 18 years of age or older)
• 6+ months of professional experience working with computer and web-based tools
• Experience multitasking with phone and computer skills...
• Submit and pass a pre-employment drug test in order to be considered

As a Customer Care Representative, you will play an essential role in empowering our customers to
take their medications and achieve better overall wellness.

This position is fully remote and you'll be working from home virtually. This role will require you
to work a variable reduced hour schedule that may start and end outside of normal business
hours. This position is 40 hours per week, but may require additional or fewer hours due to
business requirements.

#everydaybetter

Key job responsibilities
• Virtually assist customers and other advisors over the phone, email, and on the web with

billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each

interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering

with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced

environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to

build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy
• 1+ year of relevant phone or email customer service experience
• Excellent communication skills (spoken and written)
• Experience working in a customer service or call center
• Experience working in healthcare environment
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
• Demonstrated ability to work as a team member

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

Apply Job!

 

Similar Jobs

Customer Service Advocate - Work from home - Remote

Remote, USA Full-time

Flexible Part-Time Remote Jobs for Retirees at SilverTech Solutions

Remote, USA Full-time

Top Data Entry Companies Hiring Now: Explore Career Opportunities

Remote, USA Full-time

Best Part-Time Work from Home Jobs 2022 at RemoteWave

Remote, USA Full-time

Part-Time Online Jobs at Home – Virtual Solutions Inc.

Remote, USA Full-time

Evening Part-Time Work from Home Opportunities at Imaginary Solutions

Remote, USA Full-time

Seasonal Part-Time Remote Customer Service Representative at Imaginary Solutions

Remote, USA Full-time

Part-Time Evening Remote Customer Service Representative at Imaginary Company

Remote, USA Full-time

Remote Entry-Level Data Entry Specialist – Full-Time – $30,000-$35,000/year

Remote, USA Full-time

Join Our Team at Delta Airlines: Customer Service Representative

Remote, USA Full-time

Want Remote NCE Tutor in USA

Remote, USA Full-time

Need Substitute Teacher in Manchaca, TX

Remote, USA Full-time

Remote Jobs Offering $25/hr with Flexible Schedules | Start Working from Home Today

Remote, USA Full-time

Cashier Receptionist

Remote, USA Full-time

Telehealth MSW Case Manager, Night Shift - Remote

Remote, USA Full-time

Travel Allied OT - $2,240/wk in Newport Beach, CA

Remote, USA Full-time

Senior Customer Success Operations Manager

Remote, USA Full-time

Apple Home Advisor: Full-Time Remote Customer Service Position, $45,000 Annual Salary

Remote, USA Full-time

Virtual Data Entry Representatives

Remote, USA Full-time

Sr. Hulu Business Operations Analyst

Remote, USA Full-time