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Front Desk Clerk (Part-Time – Evenings)

Remote, USA Full-time Posted 2025-05-22

• *Job Title: Front Desk Clerk (Part-Time – Evenings)**
• *Company Name: Sunset Hotel & Suites**
• *Location: Austin, TX...

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• *Job Brief:**

Sunset Hotel & Suites, a leading hospitality brand in Austin, TX, is looking for a courteous, customer-oriented Front Desk Clerk to join our team on a part-time basis during evening shifts. This role is ideal for individuals who are efficient, friendly, and eager to contribute to our mission of providing excellent service standards.
• *Job Type:** Part-Time
• *Salary:** $15 per hour
• *Working Hours:** Evening shifts, 5 PM – 11 PM, Monday to Friday
• *Benefits:**

– Competitive hourly rate

– Pro-rated Paid Time Off (PTO)

– Employee discounts on hotel services

– Opportunities for professional development

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• *Job Description:**

As a Front Desk Clerk at Sunset Hotel & Suites, you will be the first point of contact for our guests and play a crucial role in shaping their overall experience. Your primary responsibilities will include greeting guests, managing check-ins and check-outs, answering phones, and addressing guests’ needs with a professional demeanor. • *Responsibilities:**

– Warmly greet guests upon their arrival and check them into the hotel efficiently.

– Manage online and phone reservations and maintain organized records of all guests’ bookings.

– Handle guest check-outs and ensure billing is processed accurately.

– Provide information regarding hotel services, facilities, and other amenities.

– Answer telephone inquiries promptly and professionally, redirecting calls as necessary.

– Resolve guest issues with empathy and efficiency, escalating more complex issues to management.

– Maintain a clean and tidy front desk area to uphold the brand’s standard of excellence.

– Assist in handling and coordinating transportation requests for guests.

– Ensure compliance with all hotel security procedures and policies. • *Requirements:**

– High school diploma or equivalent; further education in hospitality or related field is a plus.

– Proven experience in a customer service role, preferably in the hospitality industry.

– Strong communication and interpersonal skills.

– Ability to operate basic office equipment and familiarity with reservation management software is a plus.

– Must be able to work evening shifts and have flexible availability including weekends and holidays.

– Proficiency in English; additional languages are an advantage.
• *Restrictions:**

– Must be able to remain stationary at the front desk for extended periods.

– Must be able to work legally in the United States without requiring sponsorship.
• *Education & Experience:**

– High school diploma is required.

– Previous experience in a hotel or similar role is highly preferred.
• *Benefits:**

– Competitive pay rate.

– Prorated Paid Time Off (PTO) to ensure work-life balance.

– Employee discounts on hotel stays and services.

– Regular training and development sessions.
• *How to Apply:**

Interested candidates should submit a resume and a brief cover letter explaining why they are a good fit for the role to [email protected]. We look forward to hearing from you and potentially welcoming you to our team!

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Sunset Hotel & Suites is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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