Customer Service Representative
Job Overview*
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers...
Responsibilities*
- Interact with customers over the phone and in person to provide and process information in response to inquiries, concerns, and requests about products and services
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, transactions, comments, and complaints
- Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller
- Utilize computer technology to handle high call volumes
- Perform data entry tasks accurately and efficiently
Qualifications*
- Four year degree preferred
- Proficient in English; multilingual abilities are a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Experience in customer service or related field is preferred
- Knowledge of call center telephony and technology
- Familiarity with office software and computer systems
- Ability to handle cash transactions is desirable
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Experience:
Customer service: 2 years (Required)
Ability to Commute:
Girard, KS 66743 (Required)
Ability to Relocate:
Girard, KS 66743: Relocate before starting work (Required)
Work Location: In person
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