Cloud Support Engineer - 3rd Shift
TL;DR If you have the super human skill of being able to help your mom with "computer issues" over the phone, please apply.
About Serverless Solutions:
Serverless-Solutions is a Microsoft and Google Cloud partner. We are a professional services company and cloud reseller focused on the clients entire cloud journey. That journey has pulled us into managing desktop, data center and cloud infrastructure for our clients. We value relationships over transactions. That core value has enabled our company to develop trusting partnerships with our customers.
Job Description:
You will be working in hybrid IT environments managing hardware, software, and cloud infrastructure. You should be comfortable providing technology solutions to employees and working closely with third-parties to adopt new technologies and efficiently use existing ones. Your primary responsibility will be managing the overall health of the IT operations for selected clients. This includes desktop support, on premises... hardware, and cloud services and infrastructure. The infrastructure is primarily Microsoft centric. This role may require you to be on-site at a client location.
We're Looking For Someone Who
Is customer centric
Stays up-to-date with modern technologies and practices
... Will represent our team with a key client
Has great written and verbal communication
Has experience working in hybrid IT environments managing hardware, software and cloud infrastructure
Can maintain the overall health of the IT operations for selected clients
Can mature our business and processes to drive superior customer experiences
Responsibilities
Work as part of a team to manage technology footprints including networking, desktops, phones and cloud infrastructure
Monitor Azure environment for security, compliance and cost controls
Utilize tools like Intune for end-point management, deployments and patching
Provide Level 1, 2 and 3 support mostly on Microsoft centric infrastructure
Execute/manage small projects to help improve clients security, collaboration or cost posture
Understand IT troubleshooting and technical support best practices
Control and monitor security, data, network access, and backup systems
Communicate with leadership on ongoing activities
Alert Management: Respond promptly to alerts related to system performance, outages, or security incidents
Health Checks: Conduct system health checks to ensure servers, storage, and applications are running optimally.
Qualifications
Bachelor's degree in computer science, MIS, or relevant support experience
3+ years of experience in related field
Experience in similar IT support role
Strong technical problem solving and communication skills
Experience with Cisco, Google Cloud, Azure, and Office 365 is a plus
Preferred: Relevant Microsoft certifications (AZ104, AZ305, etc)
Location:
Houston, TX; Tulsa, OK; Oklahoma City, OK; Dallas, TX.
Additional Information:
If you read this far - This is a unique opportunity to gain experience supporting multiple IT organizations.
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Schedule:
Night shift
Experience:
Cloud infrastructure: 3 years (Required)
License/Certification:
Microsoft Certified: Azure fundamentals (Preferred)
Ability to Commute:
Remote (Preferred)
Work Location: Remote
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