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Web Chat Manager - Work from home

Remote, USA Full-time Posted 2025-05-22

Job Description:

We are looking for a Web Chat Manager to join our team at FedEx. This is a full-time, work-from-home position based in Charlotte, North Carolina. As an Associate Level position, we require a minimum of 5 years of experience in a similar role...

    Responsibilities:
  • Manage and oversee all web chat operations, ensuring timely and accurate responses to customer inquiries
  • Develop and implement strategies to improve customer satisfaction and engagement through web chat
  • Monitor chat performance metrics and provide regular reports to management
  • Train and mentor chat agents to ensure high-quality service delivery
  • Collaborate with other departments to streamline processes and improve overall customer experience
  • Stay up-to-date on industry trends and best practices in web chat management
    Requirements:
  • Confident and independent personality traits
  • Strong research and creativity skills
  • Excellent communication and interpersonal skills
  • Proven experience in web chat management or customer service
  • Proficiency in using chat platforms and CRM systems
  • Ability to work independently and manage multiple tasks simultaneously
  • Bachelor's degree in a related field preferred
    Benefits:
  • Vision insurance
  • Remote work flexibility
  • Gym membership

Working Environment:
At FedEx, we provide an environment where technology is harnessed to drive innovation and efficiency. We encourage collaboration, creativity, and continuous learning to help our employees thrive in their roles.

Deadline to Apply: September 17, 2024

Equal Opportunity Statement:
FedEx is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Web Chat Manager - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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