Bilingual Healthcare Customer Service Rep (Inbound) - $20/hr

Pay Rate: $20/hr

Holiday Availability Required...

Shifts: 2nd, some weekend shifts are required.

INBOUND

Qualifications
?? We are a 24/7/365 inbound call group that needs to be available when our members need us even on the holidays
?? 3 years of direct customer service experience
?? Proficiency with Microsoft Office Suite

Responsibilities
?? You are the first line of contact for members and must make each contact exceptional
?? Gather information to determine member eligibility and appropriate course of action
?? Document within and navigate multiple internal computer systems while providing exceptional quality
?? Document key information clearly and concisely on customer account and the company's software system regarding information provided, received, or action taken
?? Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures

#INDLP

Job Type: Full-time

Pay: $20.00 per hour

Benefits:
?? Work from home

Shift:
?? Day shift
?? Evening shift

Experience:
?? Healthcare Customer Service: 3 years (Preferred)
?? Inbound Customer Service: 3 years (Preferred)
?? Remote CSR: 3 years (Required)
?? Salesforce.com CRM software: 3 years (Required)

Language:
?? Spanish (Required)

Shift availability:
?? Night Shift (Required)

Work Location: Remote

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