Customer Service Representative - Health & Human Services
Description
Join our team and make a difference! We are dedicated to solving business challenges and enhancing the way we work and grow, all while using technology to improve the health and well-being of communities...
Your Role
Responsibilities
As a Remote Call Center Representative, youll play a key role in helping our clients deliver better health and human services outcomes. Your responsibilities will include:
Providing knowledgeable responses to basic client questions and escalating complex cases as needed.
Utilizing your skills to solve client problems, updating account history, and following up to ensure inquiries are resolved.
Adhering to client SLAs and consistently meeting production targets.
Collaborating with team members, management, and clients to resolve inquiries, and training new team members in customer service processes.
Reviewing and recommending improvements to procedures and workflows to enhance efficiency.
What Were Looking For
At least 2 years of customer service experience in any industry.
Familiarity with basic help desk software, computer applications, and Microsoft Office.
Strong problem-solving skills and the ability to resolve inquiries effectively.
Excellent customer service skills with a focus on professional written and oral communication.
Ability to understand your role within a team and consult the right stakeholders to resolve client inquiries.
What To Expect
Remote work from anywhere in the USA.
Video cameras required during all interviews and the first week of orientation.
Full-time position (40 hours per week).
Competitive pay range: (29,100 - )41,600 per year (base pay may vary based on factors such as location, skills, and experience).
Perks And Benefits
Generous and flexible vacation policy.
401(k) with employer match.
Comprehensive health benefits.
Educational assistance and various leadership and technical development opportunities.
We believe in the power of collaboration, innovation, and inclusion. By joining our team, you'll be part of a company dedicated to making healthcare work better for everyone.
Ready to Make an Impact?
Explore our careers site to learn more about this role and others. Join us and help build a future where everyone thrives.
We are committed to diversity, equity, and inclusion. Proudly an Equal Opportunity Employer, all qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.
Employment Type: Full-Time
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