Online Customer Service Representative Entry-Level at RW Dake Construction - Albany

Job Summary:

We are seeking a highly motivated and customer-focused Entry-Level Online Customer Service Representative to join our team. As an Online Customer Service Representative, you will provide exceptional support to customers through various digital channels, including email, chat, and social media...

Key Responsibilities:

· Respond to customer inquiries and concerns in a timely and professional manner

· Resolve customer complaints and issues with empathy and effective solutions

· Provide accurate information about products and services

· Utilize knowledge base and resources to troubleshoot and resolve issues

· Collaborate with internal teams to resolve complex customer issues

· Meet or exceed customer satisfaction and productivity targets

Requirements:

· 0-1 year of experience in customer service or a related field

· High school diploma or equivalent required; associate's or bachelor's degree preferred

· Excellent communication, problem-solving, and time management skills

· Proficiency in computer software and technology

· Ability to work in a fast-paced environment and prioritize tasks

· Reliable internet connection and dedicated workspace

Preferred Qualifications:

· Experience with customer relationship management (CRM) software

· Knowledge of industry-specific products and services

· Certification in customer service or a related field

What We Offer:

· Competitive hourly rate and benefits package

· Opportunity to work with a dynamic team

· Professional development and growth opportunities

· Flexible remote work arrangement

· Access to cutting-edge technology and tools

· Recognition and rewards for outstanding performance

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $19.00 - $45.00/hour.

About RW Dake Construction - Albany: RW Dake Construction - Albany is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at wwww.rwdake.com.

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