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Customer Service Jobs at Amazon – Work From Home

Remote, USA Full-time Posted 2025-05-22

Job Summary


Job Type: Full-Time


Salary: $15 – $18 per hour


Company: Amazon


Location: Remote (Work From Home)


Benefits: Competitive salary, Health insurance, Paid time off, Employee discounts


Job Description


Amazon is seeking dedicated, customer-focused individuals to join our remote Customer Service team. As a Customer Service Associate, you will be responsible for resolving a variety of inquiries and issues from our customers via phone, chat, and email. This is a full-time position that offers flexibility and the benefit of working from home.


Requirements



  • High school diploma or equivalent

  • Previous customer service experience is preferred

  • Strong computer skills and the ability to navigate multiple systems

  • Excellent communication skills, both written and verbal

  • Ability to work flexible hours, including weekends and holidays

  • Reliable high-speed internet and a quiet, distraction-free workspace


Responsibilities



  • Provide exceptional customer service via phone, chat, and email

  • Resolve customer issues and inquiries promptly and accurately

  • Provide guidance on Amazon’s products and services

  • Document and track customer interactions and resolutions

  • Collaborate with team members and other departments to improve customer experience


Benefits



  • Competitive hourly wage

  • Health insurance plans, including medical, dental, and vision

  • Paid time off and holiday pay

  • Employee discounts on Amazon products

  • Opportunities for career advancement and development

  • Flexible work schedule

  • Remote work from the comfort of your home


Educational Qualifications



  • A high school diploma or equivalent is required

  • An associate or bachelor’s degree is a plus but not mandatory


Company Overview


Amazon is a global leader in e-commerce and cloud computing, dedicated to providing exceptional customer experiences and innovative solutions. Our mission is to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. We are committed to building a diverse and inclusive workplace, where everyone can thrive and grow. Join our team and be part of a company that values customer obsession, innovation, and a relentless pursuit of excellence.


If you are a motivated individual with a passion for helping others, we encourage you to apply for this exciting opportunity to work with Amazon’s Customer Service team from the comfort of your home.


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