Remote Parts & Inventory Customer Support Agent
About The Role
Location: Remote - Michigan residents...
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you - especially if you're interested in working from home!
As a remote Parts & Inventory Customer Support agent at Morley, you'll help customers before and after the sale, assisting with orders, damage claims, products, services and questions. This is more than just another automotive job - it's a chance to make a difference in the industry with a leading truck manufacturer!
Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.
What Youll Do
Interact with customers using telephone, email, chat and scripted dialogue
Log calls and update customer account records
Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
Serve as the primary contact for dealership service departments and the clients customer breakdown department
Manage cases, tracking the many interactions required for specific repairs
Reduce downtime to enhance customers' experience and overall satisfaction
Escalate inquiries to product support, billing, sales, orders or return/repair claims if needed
At higher levels, conduct outbound calls to respond to submitted questions
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills For Success
Eligibility Requirements
Education & experience:
Bachelors degree and two or more years of customer service experience and/or technical product knowledge
Or, masters degree in lieu of experience
Or, four or more years of customer service experience and / or technical product knowledge along with a high school diploma or equivalent
Ability to work shifts within the center's hours of operation:
Monday - Friday (no weekends!)
8 a.m. - 6 p.m. Eastern time
Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
Michigan resident
High-speed internet access at home that you are able to connect to via Ethernet or landline
Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. Its the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
401(k) with match
Flexible spending account
Life insurance
Short- and long-term disability insurance
Benefits to Make Your Life Easier
Teladoc: Free online access to doctors 24/7
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
Click here to view Morleys CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
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