Customer Service Representative

Summary: As a Customer Service Representative, you will have the responsibility to work with our customers that are in need of service for their systems. You will be required to maintain a high level of customer communication and satisfaction, have a strong work ethic and a passion to create customer loyalty. Customer Service Representative are responsible for managing a high level of... productivity in a fast-paced environment with strong multitasking capabilities.

Responsibilities: ?? Consistently provide genuine, friendly, personable and professional service. ?? Handle multiple responsibilities and balance customer priorities. ?? Efficiently schedule customer's deliveries to meet their needs. ?? Go above and beyond for every customer concerns and requests. ?? Support sales and operations team members so that each customer has a great experience in our store. ?? Ability to multi-task within a fast-paced environment. ?? Effective communication and organizational skills in person and on the phone. ?? Handle excellent listening skills and the ability to work independently and with your team members. ?? Perform any additional functions that may be assigned by management. ?? Be able to resolve any escalated customer issues.

Requirements: ?? Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment ?? Excellent phone and customer relationship skills ?? Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus. ?? Working knowledge of computers and contact management/customer service tracking software ?? Passionate about creating excellent customer experiences and building both internal and external relationships; good team player ?? A self-starter and results-oriented with the ability to see multiple tasks through to completion ?? Demonstrates a high degree of integrity and professionalism ?? Excellent written and verbal communication skills ?? Organized and detail-oriented

Associated Tasks
?? Handling customer requests as the need arises
?? Scheduling customer requests
?? Manage incoming emails
?? Proactive outbound calling as needed
?? Assisting technicians with any challenges that occur during the course of the day

Required Education and Experience
?? High School

Physical Demands:
?? No heavy lifting required

Position Type and Expected Hours of Work:
?? Full time
?? Monday through Friday
?? 8:00am - 4:00pm or 9:00AM ?? 5:00PM
?? 40 hours weekly

Travel:
?? No travel is expected for this position

Benefits
?? 100% paid health care for individuals, along with family plans
?? 100% paid dental Insurance for individuals, along with family plans
?? Vision Insurance
?? Pet Insurance
?? 401k and company match
?? Vacation Packages
?? Sick Time
?? 100% paid short-term and long-term disability plans
?? Company-paid Life insurance

We believe in being local, providing exceptional quality, service and having a reputation as being the best.

Job Type: Full-time, Part-time

Pay: $25.80 - $30.80 per hour

Benefits:
?? 401(k)
?? 401(k) matching
?? Dental insurance
?? Flexible schedule
?? Health insurance
?? Paid time off
?? Parental leave
?? Vision insurance

Shift:
?? 8 hour shift

Work Location: Remote

Apply Job!