Remote Customer Service Representative ($18.00 – $20.00 / hour)

Job Summary

American Express is seeking a dedicated Remote Customer Service Representative to join our team. This is a full-time position with a competitive hourly rate of $18.00 – $20.00. Enjoy the flexibility of working from the comfort of your home, while receiving comprehensive benefits including Health and Dental insurance, Paid Training, and Paid Vacations...

Job Description

As a Remote Customer Service Representative at American Express, you will be the voice of our company and the first point of contact for our valued customers. Your primary role will be to provide outstanding customer support through various channels including phone, email, and live chat. This is a fantastic opportunity for individuals who are passionate about customer service and looking to grow their career in a supportive, remote environment.

In this role, you will handle a diverse range of inquiries and provide tailored solutions to meet customer needs. You will be empowered with the tools and training required to deliver exceptional service, and you will be backed by a team that stands by your success. If you thrive in a fast-paced environment and are committed to making a difference, this is the perfect role for you.

Requirements
• High school diploma or equivalent.
• Minimum of 1 year experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computer systems and software applications.
• Ability to work flexible hours, including weekends and holidays.
• Reliable high-speed internet connection and a quiet work environment.

Responsibilities
• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues promptly and professionally.
• Provide information about products and services in a clear and concise manner.
• Document customer interactions accurately in our CRM system.
• Collaborate with team members to improve customer service processes.
• Stay up-to-date with company policies and product updates.
• Participate in ongoing training and development opportunities.

Benefits
• Health and Dental insurance.
• Paid Training.
• Paid Vacations.
• 401(k) plan with company match.
• Employee assistance program.
• Flexible working hours.
• Career advancement opportunities.

Educational Qualifications

High school diploma or equivalent required. An associate degree or higher is a plus.

Experience

Minimum of 1 year experience in a customer service role is required. Experience in a remote working environment is highly desirable but not mandatory.

Company Overview

American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. Our mission is to strive for service excellence and provide our customers with the best possible experience. At American Express, we are dedicated to fostering a diverse and inclusive workforce where employees are empowered to achieve their best.

Join American Express and be part of a company that values service excellence and employee growth. Apply today!

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