Remote Customer Service Representative (Advocate)

The Mission

As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills. And the best part? You'll be making a real impact on people's lives...

The Deets
?? This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
?? You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
?? Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).

Your Secret Weapons
?? A keen ear for listening and a knack for finding solutions
?? The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
?? A passion for helping others and making their day better

Your Arsenal
?? High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
?? At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
?? You're a tech whiz and can handle our MANY web-based systems like a boss
?? You're all about the details and can keep track of everything

The Cherry on Top
?? Healthcare/insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
?? A background in social work, behavioral health, or anything else that shows you're all about helping others
?? You're a customer service ninja with mad problem-solving skills

Why DVS?
?? We're all about rewarding our team members with the good stuff (competitive salaries with longevity increases, awesome benefits, and even performance incentives)
?? We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
?? You'll have the chance to grow and develop in a role that will challenge you in the best way possible

So what are you waiting for? If you're ready for a mission that matters, let's do this!

A pre-employment drug screening and criminal background check are required prior to employment

Apply Job!