Customer Service and Sales Specialist

Description:
• The HomeCare Sales Specialist role is responsible for connecting with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs.
• Work closely with Patients and Caregivers to educate them and assist them begin the application and enrollment process.
• Provides necessary documentation and requirements with the State Department of Health, patients' insurance and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care.
• Provide a high-level customer service through one-call resolution, demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor.
• Consistently meets monthly performance metrics of creating cases and call handling.
• Create high quality cases without errors by using the guides available and ensuring that every case has accurate data.

Requirements: • Experience with telephonic sales. • Experience in managing a... high volume of inbound and outbound calls. • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. • Ability to articulate case statuses through detailed notes on salesforce. • Ability to resolve issues over the telephone with eager clients comfortably. • Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues.

Benefits:
• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career

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