Customer Experience Specialist (INTERNATIONAL & FULLY REMOTE)

Who We Are:

Headshots.com is pioneering how companies organize and take professional headshots at scale - NO photographer, no tacky Ai, no special equipment, no headaches. This is why we are a trusted partner to companies such as Boeing, Capital One, American Express, and other renowned international brands...

Clients follow a simple tutorial to snap a photo on their cell phone, and then our team gets to work! Thanks to our world-class photo editors, we deliver beautiful, cohesive, and on-brand headshots within just three business days, no matter when or where the photo is taken.

Your Turn:

Now, you have the opportunity to join our fast growing team, and develop your skills in a fast-paced, service-driven culture! This position would be a perfect fit for someone passionate about providing superior customer experience, detail-oriented, and with excellent written communication skills, who will respond to customer inquiries in a prompt manner, and ensure their needs are met and exceeded.

What the Day-to-Day Looks Like:

As the Headshots.com Customer Experience Specialist, you will work as part of our marketing and sales team. We receive a high number of daily inquiries about our service, mostly via email. Your role will be to help answer our customers' questions in a timely and effective manner. This means drafting answers to product questions via email, responding to inbound leads, and if necessary, jumping on calls to ensure you understand the client’s needs and share more about our product and process.

Benefits Include:
• Flexible hours
• Work from anywhere with internet access!
• Full time
• Room for creativity, innovation, and increased responsibilities
• Small team, big impact
• World-class clients

IMPORTANT: This is a REMOTE contractor position designed specifically for INTERNATIONAL candidates only (non-US). Candidates must be available to work during regular business hours on Eastern Standard Time.

Application Requirements: • Cover Letter • Resume or a Summary of Relevant Work Experience • 2 References

Minimum Qualifications: • A Bachelor’s degree • 5+ years of full-time work experience • 2+ years of customer relationship management experience • Strong time management and project management skills, with the ability to manage multiple tasks and priorities simultaneously • Exceptional communication and collaboration skills, with a proven ability to work effectively with cross-functional teams

Candidates will be evaluated on:
• High emotional intelligence
• Strategic thinking
• Accountability and getting things done
• Excellent time management and organizational skills
• Outstanding written and verbal communication skills
• A data-driven mindset
• Attention to detail
• Adaptability to a fast-paced environment
• Self-starter mentality
• An attitude of humility, combined with pursuit of excellence
• A mindset of continuous learning

Time Commitments:
• Ability to work EST hours (9 a.m. — 6 p.m. ET)
• 40 hours a week
• A successful candidate will be offered a 3-month trial period to ensure a good fit for both parties

Benefits Include:
• Professional development opportunities
• Collaborative and inclusive work environment
• Room for increased responsibilities
• Small team, big impact

Job Types: Full-time, Contract

Pay: $5.00 - $7.00 per hour

Expected hours: No more than 40 per week

Shift:
• 8 hour shift

Work Location: Remote

Apply Job!