Remote Live Chat / Tele Chat Support Agent | WFH

Description

Do you have a passion for helping others and a knack for making them smile? Are you a whiz with technology and enjoy clear, friendly communication? If so, then we??ve got the perfect opportunity for you...

Join our growing team as a Tele Chat/Live Chat Support Agent and become a customer service rockstar!

In this fast-paced, dynamic role, you??ll be the hero of the day for our amazing customers.

Compensation and Benefits
?? Competitive salary and benefits package
?? Flexible work hours and the freedom to work remotely
?? Opportunities for growth and development
?? Positive and collaborative work environment
?? Training and resources to equip you for success

Why you should apply for this position today

This is your chance to join an awesome team and make a real difference for our customers while developing your skills and advancing your career!

Skills
?? Friendly and professional written and verbal communication skills
?? Critical thinking and problem-solving abilities
?? Strong multitasking and time management skills
?? Proficiency in navigating various chat platforms and customer support software
?? Genuine passion for providing exceptional customer service
?? Ability to thrive in a fast-paced and ever-changing environment

Responsibilities
?? Provide exceptional service via chat platforms
?? Address customer inquiries, concerns, and questions with clear and accurate information
?? Resolve issues efficiently and escalate when necessary
?? Exceed customer expectations and leave them as raving fans
?? Document interactions for future reference
?? Collaborate with teammates to ensure a seamless customer experience
?? Continuously brainstorm ways to improve chat support processes

Qualifications
?? High school diploma or equivalent (bonus points for a bachelor??s degree)
?? At least 2 years of experience in customer service, preferably in a chat support role
?? Strong ability to communicate with friendliness and professionalism
?? Flexibility to adapt to a fast-paced environment

Education Requirements
?? High school diploma or equivalent
?? Bachelor??s degree preferred but not required

Education Requirements Credential Category
?? High School Diploma or Equivalent

Experience Requirements
?? Minimum of 2 years in customer service roles, with a preference for chat support experience

Why work in Sterling, CO

Sterling offers a welcoming community with a small-town charm and a vibrant atmosphere. Enjoy a balanced lifestyle with access to outdoor activities, local parks, and a friendly environment that supports personal and professional growth

Apply Job!