Customer Service Associate I (Remote) November 11th -Longview
At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our... customers.
Join us and make the dream of home ownership possible!
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Why Choose Mr. Cooper?
At Mr. Cooper Group, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees.
Discover the Benefits:
Team member mortgage loan program and down payment assistance program
Student Debt Repayment program
Tuition reimbursement
Paid time off and paid holidays
Market-based health insurance for medical, dental and vision
Flexible spending accounts for eligible childcare expenses
Cooper Climbers: an in-house program with built-in career advancement pathways
In Your Typical Day, You Will:
Answer 40-50 inbound/outbound(dialer) calls a day
Assist customers with payment options, escrow items and any general mortgage information
Discuss Mr. Cooper customer benefits like Paperless, Mobile App, Web and IVR
Assist customers that are 30 days or less due on their mortgage payment
Qualifications: 6 months or more with customer service experience 6 months or more with call center experience
Additional Details:
Hourly rate is $15.00 an hour
Eligible for monthly bonus and incentive rewards!
Must reside within 60 miles from office location
Comprehensive 6- week paid virtual training equipment is provided
Attendance is required for the first 90 days of training is required.
Hours of Operations: Monday - Thursday 7am 8pm; Friday 7am - 7pm; and Saturday 8am- 12pm.
Work schedule after training will align with these business hours
Apply now and join our team of dedicated customer service professionals!
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022923
Job Category:
Servicing
Primary Location City:
Longview
Primary Location Region:
Texas
Primary Location Postal Code:
75601
Primary Location Country:
United States of America
Additional Posting Location(s
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