Social Care Specialist [Part-Time, Contract] (@Hybrid, Bellevue)
Employer Industry: Social Media and E-Commerce
- Why consider this job opportunity...
- Salary of $27.00/hour
- Part-time position with a flexible schedule (20 hours per week)
- Opportunity to engage directly with a growing community of users
- Collaborate with marketing to create engaging content and FAQs
- Chance to represent and promote a trusted marketplace brand
- Supportive work environment with a focus on customer satisfaction
- What to Expect (Job Responsibilities):
- Respond promptly and helpfully to customer comments on social media platforms
- Foster positive relationships with users by engaging in a friendly and professional manner
- Identify, troubleshoot, and resolve customer issues efficiently, escalating complex cases as needed
- Gather and report user feedback to enhance products and services
- Monitor social media channels for trends and opportunities to improve customer satisfaction
- What is Required (Qualifications):
- 2-5 years of experience in social media customer service, community management, or a related role
- Strong written and verbal communication skills
- In-depth knowledge of social care best practices and social media platforms
- Ability to manage conversations and handle challenging situations with logic
- Passion for providing excellent customer service
- How to Stand Out (Preferred Qualifications):
- Experience with social media management tools and CRM software
- Background in marketing or content creation
- Familiarity with community engagement strategies
- Proven track record of enhancing customer satisfaction through social media
- Ability to work collaboratively in a cross-functional team
#SocialMedia #CustomerService #ECommerce #CommunityManagement #JobOpportunity
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