Part-Time Research & Customer Service Position

POSITION TITLE: Part-time Database Researcher & Customer Service Representative (20 hours per week; WFH)
?? While this is a remote work-from-home position, applicants must be based in the state of Maine
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Organization Description

ITNAmerica promotes lifelong mobility for seniors. We support sustainable, community-based transportation by leading a national transportation network grounded in research, policy analysis and education.

Position Summary
ITNAmerica has an immediate opening for a remote, part-time (20 hours per week) Database Researcher/Customer Service Representative. In this position you will perform two primary tasks:

1) Research: maintain ITNAmerica's proprietary "Rides in Sight" database of transportation options; and

2) Customer Service: answer inbound inquiries from seniors wanting to learn about local transportation options.

This is the perfect part-time job for anyone interested in the nonprofit field as a career, for college students finishing a degree, and for stay at home parents or recent retirees looking to earn extra income while working from home. Direct experience working with seniors??professionally or personally??is a big plus! This job offers a flexible work schedule, rewarding work, and opportunities for growth.

Responsibilities
?? Answer telephone calls from older adults on ITNAmerica's Rides in Sight hotline, helping connect them with the best transportation options to meet their needs.
?? Maintain the Rides in Sight database by performing internet research and database maintenance.
?? Accept other related duties and tasks as required

Qualifications
?? Strong verbal communication skills
?? Comfortable speaking over the telephone and a positive and professional telephone etiquette
?? Highly organized and attentive to detail
?? Ability to concentrate on one task for several hours at a time
?? Collaborative work style
?? Nonprofit experience preferred but not required

Salary and Benefits

This job pays $16.50 per hour. ITNAmerica is an equal opportunity employer. For more information about our organization, please visit www.ITNAmerica.org.

Job Type: Part-time

Pay: From $16.50 per hour

Schedule:
?? Monday to Friday

Location:
?? Maine (Required)

Work Location: Remote

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