REMOTE Bilingual Reservation Agent - $15.40/hr - $16.40/hr - Start 10/14! (#MBC)

?? * MUST BE BILINGUAL (ENGLISH & SPANISH) **REMOTE POSITION**
?? MUST LIVE IN DADE, BROWARD OR PALM BEACH COUNTY, FL
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If you are passionate about helping people, are BILINGUAL (English & Spanish) and want to WORK FROM HOME this may be the perfect opportunity for you!

Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter??and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.

Qualifications: ?? Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness ?? Strong desire to be helpful and take ownership to resolve customer situations ?? Empathetic and active listening ?? Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar ?? Positive outlook and enthusiastic attitude ?? Dependable and consistent, history of good attendance ?? Ability to multitask by reading, typing, and navigating through applications while speaking with customers ?? BILINGUAL (English & Spanish) is a MUST

Responsibilities: ?? Communicate with customers in a proactive and professional manner. ?? Assist Broward County Transit TOPS Customers schedule transportation services in an empathetic and patient manner. ?? Respond to questions and provide information while exceeding customer expectations. ?? De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.

TECHNOLOGY REQUIREMENTS (MUST HAVE YOUR OWN EQUIPMENT):

Operating System / PC
?? Windows 10 or 11 Pro or higher (no Macs or Chromebooks)
?? Two (2) available USB 2.0 or ports of greater

USB Headset with Microphone
?? JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
?? JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera
?? Integrated or USB Camera with 1080p resolution or higher.

Standard Connection / Speed
?? Must have Hard-wired connection (no wireless/WiFi)
?? Minimum 45 Mpbs download / Minimum 10 Mpbs upload
?? Internet connection must not be shared with more than 3 devices in the same location

CPU Speed
?? Dual Core 1.2 GHz or better
?? Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
?? 40 GB or more of available space
?? 100 GB or more of total space

Memory
?? 8 GB of RAM minimum

Monitor*
?? Dual monitors required.

Details:
?? Start Date: Monday 10/14/24
?? PAID Training Schedule: Monday through Friday 9am-6pm EST for 4 weeks
?? Shifts available: Must be available to work any 8-hour shift between 6:00am and 7:00pm. One Weekend day & One weekday OFF (5-Day work week)
?? Pay: $15.40/hr plus performance pay
?? Must be Bilingual (English & Spanish)

Salary & Benefits:
The compensation package for this position starts at $15.40/hr plus performance pay if you qualify, as well as a comprehensive benefits package of medical, dental, vision, disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus program (Make $$$ for referring your friends to join our team!). This is a W2 Permanent position.

Job Type: Full-time

Pay: $15.40 - $16.40 per hour

Expected hours: 40 per week

Benefits:
?? 401(k)
?? 401(k) matching
?? Dental insurance
?? Health insurance
?? Paid time off
?? Referral program
?? Vision insurance
?? Work from home

Shift:
?? 8 hour shift
?? Day shift
?? No nights

Education:
?? High school or equivalent (Required)

Experience:
?? Customer service: 1 year (Required)

Language:
?? Spanish (Required)
?? English (Required)

Location:
?? Plantation, FL (Preferred)

Work Location: Remote

Apply Job!