Irontime Sales Customer Service Rep

Job Description:

Position Goals: Maintain customer satisfaction while generating sales...

Summary: This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries.

Responsibilities: ?? Researching and posting items for sale online and on social media company accounts ?? Attracts potential customers by answering product and service questions; suggesting information about other products and services. ?? Organize and gather detailed information about inventory for posting online on various sales sites. ?? Organize and maintain the warehouse and inventory ?? Opens customer accounts by recording account information. ?? Maintains customer records by updating account information. ?? Resolves product or service problems by clarifying the customer??s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ?? Contributes to team effort by accomplishing related results as needed. ?? Performs other duties as assigned by the department manager.

Job Requirements: ?? Skilled written and oral communication ?? Detail oriented and goal driven ?? Customer service focus ?? Proficient MS Office applications and online site administration ?? Typing speed of 45 WPM ?? Organizational skills ?? Ability to lift up to 50 pounds on occasion ?? Valid driver??s license

Working Conditions: Customer Service Representative is in an office and shop environment. Weekend work is expected.

Pay:
?? $27,000-$43,000/Annually

We are a merit shop. Wage will depend on the individual candidates.

Company Benefits:
?? Medical
?? Dental
?? Vision
?? Life and AD&D
?? Disability
?? 401(K)
?? Immediate Vacation Accrual

Pre-Screening:
?? Five Panel Drug Screen
?? Motor Vehicle Report
?? Standard Physical
?? Criminal Background Check with Felony and Misdemeanors
?? Employment Verification
?? Social Security Verification

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required.

Job Requirements

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