Customer Support Representative - Travel (Remote)
Job Title: Customer Support Representative - Travel (Remote)
Location:Remote...
Job Responsibilities: Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
Requirements: Experience:Proven experience in acustomer service role orwithin the travel industry Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones Education:High school diploma or equivalent; additional certification in travel and tourism is a plus
Benefits:
Remote Work:Enjoy the flexibility of working from home with a supportive team environment
Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives
Professional Development:Access to ongoing training and development opportunities within the travel industry
Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge
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