Account Support Officer - Work from home
*Job Title: Account Support Officer - Work from Home**
*Company: CVS Health**
*Location: San Antonio, Texas, US...
*Job Type: Part-time**
*Seniority: Associate Level**
*Years of Experience: 4+**
*Job Description:**
CVS Health is seeking a dedicated and motivated Account Support Officer to join our team and assist clients from the comfort of their own home. As an Account Support Officer, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with clients. Your contributions will directly impact our team's success and the overall outcomes for our customers.
### **Key Responsibilities:**
- 1. **Client Engagement:**
- Serve as the primary point of contact for assigned accounts, addressing inquiries and concerns via phone, email, or chat.
- Establish and maintain strong relationships with clients by understanding their needs and delivering exceptional service.
- 2. **Account Management:**
- Monitor account performance and key metrics, identifying areas for improvement or potential opportunities for upselling and cross-selling.
- Collaborate with various internal teams, including sales, operations, and billing, to provide effective solutions to client issues.
- 3. **Persuasion & Decision-Making:**
- Utilize persuasive communication skills to influence client decisions and navigate potential objections to improve account satisfaction.
- Make informed decisions on resolving customer issues and escalating matters when necessary to ensure client satisfaction.
- 4. **Documentation & Reporting:**
- Maintain accurate records of client interactions, ensuring all necessary documentation is up-to-date.
- Prepare regular reports on account status, satisfaction levels, and performance metrics for management review.
- 5. **Problem Resolution:**
- Proactively address and resolve client issues in a timely manner, ensuring a high level of customer satisfaction.
- Implement feedback loops to continuously improve account management processes and enhance client experience.
- 6. **Team Collaboration:**
- Work closely with fellow team members to share best practices and insights related to account management.
- Participate in regular meetings to discuss account statuses, client feedback, and any issues that need collective input.
### **Requirements:**
- **Education & Experience:**
- A minimum of 4 years of experience in account management, customer service, or a related field.
- High school diploma required; an associate's degree or higher in business or a related field is preferred.
- **Personality Traits:**
- Hardworking: Demonstrate a strong work ethic and commitment to achieving results.
- Reliable: Consistently dependable in meeting deadlines and fulfilling responsibilities.
- **Soft Skills:**
- Strong persuasion skills to effectively communicate solutions and maintain positive client relationships.
- Excellent decision-making abilities, including assessing situations and determining the appropriate course of action.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Comfortable navigating various digital communication platforms.
- **Other Requirements:**
- Ability to work independently in a home office environment with reliable internet access.
- Flexibility to adapt to changing priorities and manage multiple accounts simultaneously.
### **Benefits:**
- Relocation allowance for those who may need to move closer to our office or headquarters.
- Coverage for travel and other spending expenses related to client engagements.
- Free accommodation options may be available as needed.
### **Working Environment:**
Join a high-energy workplace that focuses on delivering impactful results! CVS Health fosters a collaborative and supportive environment where your contributions make a difference.
### **Application Deadline:**
Please submit your application by October 13, 2024.
- -- *Equal Opportunity Statement:**
CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, disability, or veteran status.
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