VOC Research (B2B)
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, youll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, youll help us deliver better care for billions of people around the world.
It starts with YOU.
Key Responsibilities include: ?
Assist in developing and implementing customer listening channels, such as relationship and transactional surveys, to develop an understanding of customer sentiment related to KCP products and services;?
Analyse customer feedback results across regions, identify trends and improvement opportunities, and performance against ongoing initiatives?
Develop communications about customer insights and outcomes to a network of stakeholders across the globe;?
Provide recommendations and help... influence strategic decision making, with ability to utilize data and insights to support decisions;?
Provide day-to-day support in technical implementation of listening channels in Qualtrics platform and by collaborating with integrated platforms support teams.?
Present research findings and recommendations in a clear and compelling manner.
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brandsand so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you.
At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.
About You
You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
Youre driven to perform at the highest level with a passion for research & insights analysis? As a person, youre a self-driven and highly motivated, creative thinker inspired by doing things differently, someone who is always taking initiative to make things better.
You will also need the following qualifications: Prove experience with Customer Research / qualitative interviews and / or focus groups? Strong stakeholder management capability bringing together and aligning a wide range of internal and external partners? Strong communication skills (both verbally and written)? Experience with Qualtrics (or at least similar platform) required ? Fully fluent English ability is mandatory, with other language skills (especially Spanish) being a plus
Total Benefits
We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.
Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print .
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.
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